Exchange/Return Policy

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Exchange & Return Policy

At my store , we strive to offer you a seamless and satisfying shopping experience. To ensure fairness and sustainability, we have outlined clear guidelines for exchanges and returns below. Please read them carefully before placing your order.

Returns

  • We accept returns within 7 days of delivery.

  • Items must be unused, unwashed, and in original condition with all tags intact.

  • Products showing signs of wear, damage, or alteration will not be eligible for return.

  • Returns are not applicable on sale/discounted items, customized pieces.

Exchanges

  • Exchanges are accepted within 7 days of delivery.

  • You may exchange your item for a different size or design, subject to availability.

  • If the requested item is out of stock, you may choose:

    • Store credit, or

    • A different product of equal value.

How to Request a Return or Exchange

  1. Contact us at [your email/WhatsApp number] within 7 days of receiving your order.

  2. Share your order number, reason for return/exchange, and product images (if required).

  3. Once approved, we’ll guide you through the next steps.

Refunds

  • Refunds are processed after quality inspection of the returned item.

  • Approved refunds will be issued to the original payment method or as store credit, within 5–10 business days.

  • Shipping charges (if any) are non-refundable.

Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery with clear photos or videos.

  • We’ll arrange a free replacement or full refund in such cases.

Shipping Costs

  • Return shipping costs are borne by the customer unless the return is due to our error (damaged or incorrect item).

Final Note

We reserve the right to refuse returns or exchanges that do not meet the above conditions.